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"Occupancy is
the currency
of smart spaces"

My Role: Service Designer

End-to-end design for an IoT solution for office and commercial spaces. Design of interconnected and interdependent systems consisting of physical and digital artifacts, human actors, technology touchpoints, and infrastructure that offer a holistic user experience.

  • Product design of IoT devices: concept design; product and mechanical design; prototyping; customisation and retrofitting for different environments and use cases, both indoors and outdoors. Transition to mass production and mass installation; optimisation of the bill of materials and cost cutting.

  • UX/UI design of applications: an installation app covering initial setup and customers’ ad-hoc customizations and a daily use app which conveys monetizable business intel in real time, offers opportunities to dive into data analysis, and generates dynamic reports.

  • Web, identity, and graphic design; marketing e-mails; pre-sales materials.

Strategy & Concept

Our solution

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What we do
Unique sensors detect information about the metabolism inside a building and other surrounding spaces which we usefully interpret, enhance and make the big data available in our dashboard hub to our clients.

Making spaces smarter
Detecting people anonymously and turn big data into actionable insights by interoperating with the management systems.

Using IoT sensors and artificial intelligence to count people, analyse people flow, and measure indoor environmental conditions.
"Improved air quality can increase productivity by 34%"
Environmental sensor analytics integrated with the real-time occupancy data and using multiple disparate datasets as Carbon Dioxide (CO2), Temperature, Relative Humidity (RH), Volatile Organic Compounds (TVOC), Particulates (PM2.5).

Takeaways

Surroundings

Having a design process provides me with a framework on how to best tackle a problem by breaking it down into series of interconnected systems. In the first place, everything starts with understanding how spaces are being utilised and having better knowledge of the areas which are performing well and those which can be improved.

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Available people counting solutions

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What we want to achieve

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Building metabolism

The challenge is to interpret and enhance the information that sensors usefully detect and create about the metabolism inside a building or the other surrounding spaces.

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Value map

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Customer profile
Over the last several decades, large portions of the world's industrialised economies transitioned from manufacturing products to delivering services. The tech industry has been a huge part of this transition.
Software to Service
Hardware to Product - service systems
Each client is unique so I employ an iterative and adaptable design process that fits within client's methodology. Each process varies depending on the service required which includes product design, mechanical design, installations, app configurations and user experience design.

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Invent
First prototypes & dashboard ideas / February, 2017

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BMS Ecosystem

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App Design

Information Architecture

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Data
Data, itself, has no intrinsic meaning. It is meaningful only through the act of comparison.

Information
This involves sorting data, processing it, and presenting it in a format which brings substance.

Knowledge
We examine the information in a viable context so that we can discover the value and how it can be put to work for us.

Wisdom
We have become able to judge the data itself with so much knowledge and expertise gained.

Processing the raw data image

Reports image

Dashboard & Big Data

The type of dashboard should be determined by the user roles and needs you to seek to satisfy. Product may have multiple roles that should each get a unique dashboard. Lower tier managers may require operational dashboards, while higher management may have a greater need for an analytical dashboard and reports.

Operational Dashboard: Operational dashboards aim to impart critical information quickly to users as they are engaged in time-sensitive tasks. The main goals of the operational dashboard are to present data deviations to the user quickly and clearly, show current resources, and display their status. It’s a digital control room designed to help users be quick, proactive, and efficient.

Analytical dashboard: In contrast to Operational dashboards, Analytical dashboards provide the user with at-a-glance information used for analysis and decision making. They are less time-sensitive and not focused on immediate action. A primary goal of this kind of dashboard is to help users make the best sense of the data, analyze trends and drive decision making.

  • Dashboards:
    Draw Conclusions

    Summarized data & visual foraging
    At first, the users are presented with a broad overview, allowing them to gain an immediate perspective of the body of data visualised. Their aims and objectives are supported and instant access to more specific data is provided.

  • Time sensitive

    in real time
    Provide brief summaries or overviews to help users gain an instant understanding of the core data on a single screen.

  • Immediate overview & action

    The facility to perform further
    Take an action, set alerts, and analyse deeper with the ready availability of more specific quantitative and/or qualitative data.

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  • Big Data: Analytics & Reports
    Make comparisons

    Underlying data
    Users are shown what the underlying quantitative and qualitative data mean explicitly. They can delve further into the statistics, according to their current interests, by interacting with the slices and filters.

  • Longer time periods

    in details
    Drill-down into figures, specific time and zones to gain access to more specific and wider information.

  • Digital Report

    Identify specific patterns
    Information is ordered in a way that helps the viewer understand the finer details accessed by drilling deeper so as to encourage users to compare and contrast data sets.

User Flow

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Product Design & Installations

Prototypes & Show cases

Worked with partners and stakeholders to articulate and sequence the steps needed.

Concept designs; Prototypes to Manufactured products image

Just a few pilot indoor & outdoor installation examples image

User Scenario

The outcome of activity analysis:
What steps are involved?
What are the artefacts?
What are the goals? How will you measure success?
What are the pain points?
Storyboards to convey sequence of the tasks being illustrated.

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Installation App

Installation app to guide through different scenarios & needs

The key innovation of the graphic user interface is that input is directly on top of output.

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The installation guideline and recommendations created on the fly for different environments, settings & products on the app.

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Choosing the right methods to analyse and represent the data

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Methods to analyse

The Bayesian approach is potentially an extremely powerful tool because it allows us to include our prior knowledge about our installations in a natural way to improve the data, without having to code complex heuristics as "if this then that" rules. We can extend this model to include information from PIR motion sensors, or any other occupancy data (light levels, CO2, electricity consumption, wifi etc.), and this is an area to improve the occupancy output for smaller rooms such as meeting rooms.

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Value set up for health data
There are variations to display every distinctive feature on BMS system; there is an ideal or over value shown in numbers, percentages, degrees, etc. Color codes and icons are used to quick scan and detect emergency. Over values can be set up to shown on notifications.

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